Spa Tek

Treacle

It's like swimming through treacle here today. My email client has a 'temporary problem accessing your account', the lovely expression it uses when I've spent time composing a long complex email, which it then swallows up, loses for ever telling me there's a problem. By that time I don't need telling, I need a large scotch!

There's a help facility, which I email 4-5 times a day. Each time (it seems) I receive an automated message that tells me, from their records, that this is the first time I've had any problems.

Why do we put up with such bad service from IT suppliers? If the local greengrocers filled your bag with rotten apples you'd complain, so why do we let BTInternet.com and all the rest of the charlatans get away with it?

Increasingly it is difficult to find anyone to complain to. Telephone numbers are often charge calls, addresses impossible to find on web sites, and yet these companies plunder our credit cards with impunity, often cutting us off without a qualm when the card expires and their software cannot cope with such a strange happening. BTInternet have done that to me - causing all sorts of problems.

OK, enough moaning for one day. I've got to catch up.

posted by Suffolk Notes @ 10:37 am